California's popular Department of Motor Vehicles' website, which allows motorists to register their vehicles and renew licenses online, has been down sporadically since Monday, DMV spokesman Mike Marando said today.
Marando said the site is working for most customers today, and that the agency is working with the California Technology Agency to find a permanent solution. He added that the agency is 95 percent of the way to fixing the problem.
A message on the DMV's website attributed the problems to an "ongoing internal connection issue" and directed customers to a toll-free number and self-service terminals inside DMV offices. Marando said the problem was caused by a "larger than normal influx of website traffic," the cause of which is unknown.
Marando said that the DMV would work with individual customers who believed they may miss renewal deadlines and be penalized as a result of problems with the site.
"For those individuals who believe they may incur a late fee, we are willing to work with them on a case-by-case basis," Marando said.
After the site went down Monday, the DMV announced the difficulties occurring via Twitter. The Department has continued to provide Twitter updates to its customers.
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