Sacto 9-1-1
May 23, 2012
Phony Microsoft tech support calls targeting Roseville residents

Roseville police are warning of calls from phony "Microsoft support technicians" who are interested in credit card fraud - not solving computer problems.

At least two Roseville residents have received unsolicited calls from the men with East Indian accents who said they were from Microsoft and wanted to help resolve computer issues.

One resident was talked into using her credit card to buy phony anti-virus remote access software. She was directed to download and install software, which allowed the scammers to get into data on the victim's computer, according to a police activity log.

Police reminded citizens that Microsoft does not make unsolicited calls to customers with offers to fix computer glitches. If plagued by computer ills, go to legitimate websites for technical advice, call a reputable computer tech support company or call the computer manufacturer.

If it is clear that a scammer has struck, unplug the computer from the network, turn off the wireless network connection and call a computer repair company, police said.

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