April 18, 2007
A Peek Into the Kitchen

Under the provocative headline "Ten Things Your Restaurant Will Not Tell You," Christine Bockelman of Smart Money has pulled together several practices that are likely to make diners think twice before booking a table. I'm not surprised, for example, that the "Maryland crab cakes" on a menu probably refers to style rather than source, but I am startled by one study that concluded that consumers have less than a 50/50 chance of being served the variety of fish they've ordered.

Other restaurant practices sure to unsettle diners include the extent of markups, the habit of workers showing up sick, and overbooking. To read Bockelman's complete list, and comments readers have posted, visit the magazine's Web site here.

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