Appetizers
April 10, 2013
From a reader: Going above and beyond at Seasons 52


My morning started with a pleasant surprise by reading an email from a reader about an experience at Seasons 52. Usually, these kinds of emails are inspired by a major faux pas or outright mistreatment by someone at a restaurant. But this one is different. I asked the emailer, Pamela Peacock, for permission to share her story with readers of Appetizers. Let us know what you think in the comments section (unless, of course, you're going to blame Obama for the steak being overcooked). Happy anniversary, Pamela, to you and "Hubby."

She writes:

Hubby and I enjoyed an exceptional dinner at Seasons52 on April 8, 2013---our 41st wedding anniversary.

We had reservations (and did NOT mention it was our anniversary). As we were being seated Hubby realized there was food/substance on the seat and didn't sit; asked to have it cleaned. Hostess was EXTREMELY apologetic and immediately moved us to another table. We were fine---did not complain to anyone.

Appetizer (flatbread) suggested by server, Bryan was scrumptious. Shortly he introduced us to Tierra who then took over as server. Both she and Bryan were most attentive---explaining everything, told us about Seasons52, the menu. At the same time Tierra was "out of site" appropriately. I ordered the Piedmontese strip steak medium rare, explaining I like it PINK---Tierra agreed with me.

Our Greek and Spinach salads were delish. Entrees arrived. As I cut into my steak, I thought to myself it wasn't QUITE as pink as I prefer, but "fine." Tierra arrived back at our table to check on things. She looked at my steak---then at me and said "hmmm---is that steak too done?" I replied it would be "okay." She offered to return it and order another steak; I refused that offer, saying my steak would be "okay."


Seasons desserts.JPG

Was it PINK enough for me? No, not really. Did it taste good? Yes, it did. I ate a few bites and took most of it home to slice thin for sandwiches. OUR MEALS WERE SUPERB.

Shortly after my brief conversation with Tierra regarding my steak, Manager Joe came to our table. He thanked us for coming in for our first visit, apologized profusely for (1) spill on the first seat we were offered and (2) for my steak not being pink enough!! All of this had been brought to his attention without one word of complaint by us! We thanked him, told him we were most impressed by our entire meal, atmosphere, wait staff and evening. He was so gracious.

After dessert and coffee, Tierra brought our bill----and the delightful surprise that Manager Joe had TAKEN CARE OF OUR ENTIRE MEAL because of the "problems" we'd encountered!

We were amazed. We are retired blue collar workers with small pensions. This was a special night out for us. Joe could not have done anything nicer. I went up to thank him and then told him it was our anniversary. Smiling broadly he told me "OH, I'M SO GLAD--IT WAS REALLY THE RIGHT THING TO DO THEN!"

Highly recommend Seasons52 for many reasons. And it was hopping on a Monday night. (Music was excellent, also).

Sincerely,

Pamela S. Peacock

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