The State Worker

Chronicling civil-service life for California state workers

April 5, 2012
Column Extra Poll: Government's call to 'customer' service

With just 400 to 450 words for our weekly State Worker column, most of what we learn each week never sees print. Column Extras give you some of the notes, the quotes and the observations that inform what's published.

Our column in today's fiber/cyber Bee examines the notion that government has "customers." Click here to view the section of the 2004 California Performance Review we referenced today, titled "Putting Californians First -- Creating a Customer Service Framework."

Read the column, check out the report and then take our poll:

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About The State Worker

Jon Ortiz The Author

Jon Ortiz launched The State Worker blog and a companion column in 2008 to cover state government from the perspective of California government employees. Every day he filters the news through a single question: "What does this mean for state workers?" Join Ortiz for updates and debate on state pay, benefits, pensions, contracts and jobs. Contact him at (916) 321-1043 and at jortiz@sacbee.com.

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