With just 400 to 450 words for our weekly State Worker column, most of what we learn each week never sees print. Column Extras give you some of the notes, the quotes and the observations that inform what's published.
Our column in today's fiber/cyber Bee examines the notion that government has "customers." Click here to view the section of the 2004 California Performance Review we referenced today, titled "Putting Californians First -- Creating a Customer Service Framework."
Read the column, check out the report and then take our poll: