The State Worker

Chronicling civil-service life for California state workers

April 15, 2013
Emergency dispatchers honored this week across U.S.

CHP_dispatcher_Annie_Bernal.jpgHappy National Public Safety Telecommunicators Week!

In recognition of the vital work performed by the nation's police and firefighter dispatchers and technicians, Congress declared April 14-20 this year as National Public Safety Telecommunicators Week.

Our time at the CHP communications center in Rancho Cordova recently gave The State Worker a renewed appreciation for the service of folks such as Annie Bernal, pictured at left, all of whom handle hundreds of calls each month, often from people in the worst moments in their lives. (We profiled Annie in last week's State Worker column.)

With 25 communications centers statewide, the CHP took 9.2 million calls for service last year. About 75 percent of them, 7.1 million, were wireless 9-1-1 calls.

So here's to a hat tip to dispatchers everywhere. Thanks for being there when we need you.

PHOTO CREDIT: California Highway Patrol dispatcher Annie Bernal handles a 911 call from her station at the department's Rancho Cordova communications center. Jon Ortiz / Sacramento bee

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About The State Worker

Jon Ortiz The Author

Jon Ortiz launched The State Worker blog and a companion column in 2008 to cover state government from the perspective of California government employees. Every day he filters the news through a single question: "What does this mean for state workers?" Join Ortiz for updates and debate on state pay, benefits, pensions, contracts and jobs. Contact him at (916) 321-1043 and at jortiz@sacbee.com.

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