In recognition of the vital work performed by the nation's police and firefighter dispatchers and technicians, Congress declared April 14-20 this year as National Public Safety Telecommunicators Week.
Our time at the CHP communications center in Rancho Cordova recently gave The State Worker a renewed appreciation for the service of folks such as Annie Bernal, pictured at left, all of whom handle hundreds of calls each month, often from people in the worst moments in their lives. (We profiled Annie in last week's State Worker column.)
With 25 communications centers statewide, the CHP took 9.2 million calls for service last year. About 75 percent of them, 7.1 million, were wireless 9-1-1 calls.
So here's to a hat tip to dispatchers everywhere. Thanks for being there when we need you.
PHOTO CREDIT: California Highway Patrol dispatcher Annie Bernal handles a 911 call from her station at the department's Rancho Cordova communications center. Jon Ortiz / Sacramento bee