The State Worker

Chronicling civil-service life for California state workers

July 30, 2013
California IT snapshot: Board of Equalization's system upgrade

As the state's business tax and fee collector, the Board of Equalization takes in more than $53.7 billion annually. The agency recently put out a call for bids on a massive computer system overhaul, which ranks No. 9 on our list of California's 10 largest state government IT projects.

The tale of the tape:

Name: Centralized Revenue Opportunity System
Department: State Board of Equalization
Total Estimated Cost: $269 million
Amount spent to date: $7 million
Percent of project complete: Not available. The project is 45 percent through its procurement phase.
Time frame: July 2010 - July 2020 (10 years)

What is it? CROS will centralize the functions of old systems to make business registrations, filing and tax collections more efficient. It will also improve fraud detection.

The official line: "BOE proposes, using a benefit based procurement approach, to replace and combine the functions of the Integrated Revenue Information System (IRIS) and Automated Collection Management System (ACMS), implement data warehouse/reporting capabilities and expand e-services to tax and fee payers. The proposed system will increase tax and fee revenues by improving data collection, access to data and sharing of data for improved business efficiencies."

Red flags: The project is having trouble filling vacancies, which is why it is running under budget. State workers are performing much of the work.

Editor's Note, 3:35 p.m. Wednesday, July 31, 2013: This post has been updated. The original story reflected numbers taken from the "Total Percent Complete" section of the California Department of Technology's Project Status Report as submitted by the State Board of Equalization. However, the report only reflected the total percentage complete for the procurement phase of the project, not for the entire project. The Department of Technology and the Board of Equalization are updating the project's status report to reflect the project's current total percent completed. The project's time frame was extended until fiscal year 2020 in the project's Request for Proposal on July 1.

This is the second in a series of daily posts looking at California's 10 most-expensive state computer projects according to the Department of Technology.

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About The State Worker

Jon Ortiz The Author

Jon Ortiz launched The State Worker blog and a companion column in 2008 to cover state government from the perspective of California government employees. Every day he filters the news through a single question: "What does this mean for state workers?" Join Ortiz for updates and debate on state pay, benefits, pensions, contracts and jobs. Contact him at (916) 321-1043 and at


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