The Swarm

Mix it up with The Bee's editorial board.

April 20, 2012
VA pledges to speed up Northern California disability claims

The U.S. Department of Veterans Affairs is offering what looks like a smidgen of progress to deal with a big backlog and a high error rate at the office that handles disability claims for Northern California vets.

Responding to a Thursday letter from 16 members of Congress from California, the VA issued a statement this morning that pledges it is "committed to doing everything within its authority" to improve the Oakland regional office's performance.

The Bee's editorial board is calling on the VA to fix the problems, pointing out the the average wait time of 313 days is well above the national average and that the backlog of 34,000 cases (80 percent of which are at least four months old) is the second worst in the country. In addition, about 74 percent of the claims are decided correctly by the office, 13 percent below the national average.

The office handles claims for service-related injuries and for mental health problems, including post-traumatic stress disorder, for veterans in 48 counties stretching from the Oregon border to the Bay Area and down the Central Valley.

Despite its problems, the Oakland office is not among the 12 nationwide scheduled to get a complete overhaul this year that includes a new computer system.

The VA statement today does not specifically put Oakland on that list, but does say it "will incorporate" some of the improvements. The agency also says that if it receives the necessary funding, the improvements will be made to the remaining 40 regional offices across the country by the end of 2013.

The VA says it is dealing with a record number of disability claims -- more than 1 million in each of the past two years -- because of the wars in Iraq and Afghanistan, an aging veteran population, Agent Orange cases from Vietnam and its own outreach efforts. 

The VA's response so far isn't enough to satisfy Rep. Jerry McNerney, a Pleasanton Democrat who was one of those who signed the letter. He asked for specific steps to lessen the backlog of claims and called for a "definitive timeline of steps to improve the processing of claims."

"I am disappointed it has taken the VA so long to address these issues, and concerned that the response is not a concrete plan," he said in a statement.

Enhanced by Zemanta

About Comments

Reader comments on are the opinions of the writer, not The Sacramento Bee. If you see an objectionable comment, click the "report abuse" button below it. We will delete comments containing inappropriate links, obscenities, hate speech, and personal attacks. Flagrant or repeat violators will be banned. See more about comments here.

What You Should Know About Comments on is happy to provide a forum for reader interaction, discussion, feedback and reaction to our stories. However, we reserve the right to delete inappropriate comments or ban users who can't play nice. (See our full terms of service here.)

Here are some rules of the road:

• Keep your comments civil. Don't insult one another or the subjects of our articles. If you think a comment violates our guidelines click the "report abuse" button to notify the moderators. Responding to the comment will only encourage bad behavior.

• Don't use profanities, vulgarities or hate speech. This is a general interest news site. Sometimes, there are children present. Don't say anything in a way you wouldn't want your own child to hear.

• Do not attack other users; focus your comments on issues, not individuals.

• Stay on topic. Only post comments relevant to the article at hand. If you want to discuss an issue with a specific user, click on his profile name and send him a direct message.

• Do not copy and paste outside material into the comment box.

• Don't repeat the same comment over and over. We heard you the first time.

• Do not use the commenting system for advertising. That's spam and it isn't allowed.

• Don't use all capital letters. That's akin to yelling and not appreciated by the audience.

You should also know that The Sacramento Bee does not screen comments before they are posted. You are more likely to see inappropriate comments before our staff does, so we ask that you click the "report abuse" button to submit those comments for moderator review. You also may notify us via email at Note the headline on which the comment is made and tell us the profile name of the user who made the comment. Remember, comment moderation is subjective. You may find some material objectionable that we won't and vice versa.

If you submit a comment, the user name of your account will appear along with it. Users cannot remove their own comments once they have submitted them, but you may ask our staff to retract one of your comments by sending an email to Again, make sure you note the headline on which the comment is made and tell us your profile name.

hide comments

On October 14, The Sacramento Bee will temporarily remove commenting from While we design the upgrade, we encourage you to tell us what you like and don't like about commenting on and other websites. We've heard from hundreds of you already and we're listening. Please continue to add your thoughts and questions here. We also encourage you to write Letters to the Editor on this and other topics.

About The Swarm

The Swarm is written by members of The Sacramento Bee's editorial board. They meet daily and are separate from the newsroom. Views included here are those of individual writers, and do not necessarily reflect those of a majority of the board or the positions expressed in The Bee's editorials.

October 2013

Sun Mon Tue Wed Thu Fri Sat
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31    

Stuart Leavenworth on Twitter

Follow "SacBeeEditBoard" on Twitter